Your new company
My client is a government body which are responsible for the wellbeing and safeguarding of children going through health & social care services in Wales.
Your new role
Working as part of a central administration function, you will be responsible for complex case handling of ongoing and sensitive cases. You will be responsible for a certain location, whereby you will use a case management system to accurately update, maintain and put into processing cases alongside other public services such as the police, courts and tribunal services or social care department. You will be responsible for managing incoming enquiries to the team, which will be highly confidential in some instances. Addressing each case and enquiry with empathy and discretion, you will ensure all records are meticulously maintained as it is imperative for all information to be correct. You will liaise regularly with other internal teams, the general public, as well as external bodies.
What you'll need to succeed
You will need to be a strong system user, as this case management system can be complex. Whilst full training will be provided, you must feel confident that you can pick up complex systems with ease. Prior case management experience would be beneficial, however strong administration skills will be considered. You will be locally based, as you will be required to attend the office 2 da...