Travel Insurance Claims Handler - Cardiff (Hybrid)
Are you ready to step out of retail, hospitality, or customer service and into a professional role where your people skills really matter? Yolk Recruitment are partnering with a leading international travel insurance provider to hire a Travel Insurance Claims Handler for their Cardiff team.
This is a full-time, permanent role with a hybrid working model (2-3 days in the office), perfect for graduates who are looking to start their career in a supportive, friendly, and fast-growing team.
What you'll be doing
* Managing your own travel insurance claims from start to finish
* Delivering outstanding service to customers, suppliers, and third parties
* Assessing claims and negotiating settlements in line with policy guidelines
* Spotting potential fraud and handling complex situations with confidence
* Contributing ideas to improve processes and enhance the customer experience
What we're looking for
* Graduates of any degree - your skills matter more than your background
* Experience in customer-facing roles, such as retail or hospitality or customer service telephone based roles
* Strong communication skills and a friendly, professional approach
* Organised, motivated, and able to manage a busy workload
* Confidence in making decisions and handling responsibility
* A genuine desire to help customers and make a difference
What's in it for you
* Salary: £25,000
* Holidays: 33 days including bank holidays (with option to buy or sell)
* Hybrid working from a great central Cardiff office
* Discounted gym membership and Cycle to Work scheme
* Employee Assistance Programme, optional healthcare & dental plans
* Support for professional training and qualifications to grow your career
* Regular social events to connect with colleagues
If you're a graduate looking for a role that values your people skills, offers real career progression, and puts customers first, this is your chance to join a team that will support you every step of the way.
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