Job Description Maintenance Helpdesk Administrator Your new company Working as a part of an established team based at their Derby Offices. You will deliver an efficient and effective repairs and maintenance service. Your new role • Resolve repair requests and order the work to be carried out by either approved contractors, homeowners or partner agencies as appropriate. •Obtaining quotes from contractors for higher value works against agreed specifications. •Develop and maintain effective working relationships with operational teams, contractors, homeowners and partner agencies. •Monitor progress in the completion of repair and maintenance work and liaise with contractors, homeowners and partner agencies to minimise any delays and ensure targets and KPIs are met. •Arrange for the periodic servicing and safety checks of gas, fire and electrical installations and appliances and equipment as required. •Arrange for fire risk assessments, asbestos surveys and legionella testing to be carried out as required. •Deal with any complaints about the quality of work carried out and follow up with contractors. •Support the recruitment and appraisal of new property maintenance contractors by administering the necessary documentation and databases. What you'll need to succeed •Demonstrable experience as an administrator. •Basic knowledge of property maintenance. This is desirable for not essential as training will be given. •Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies. •The ability to work on your own initiative. •Ability to work under pressure and prioritise workload. •Good IT skills and competency in the use of Microsoft Excel and Word. •Good organisational and administration skills. •Good telephone manner. •Personal commitment to equality and inclusion What you'll get in return This is an ongoing temp role Start Jan 2026 Office-based Full-time role What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4757094