Join to apply for the Customer Service Adviser role at The New Homes Group
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Join to apply for the Customer Service Adviser role at The New Homes Group
Customer Service AdvisorLocation: Peterborough (Office Based) Type: Full-time, Permanent Salary: £20,500 + Monthly Commission (~£500) + Progression IncreasesAre you ready to take the next step in your customer service career? Join IMH, part of the UK’s leading new homes mortgage specialist, The New Homes Group — where you’ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence.Why This Role?
* Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance.
* Comprehensive training & support: We invest in your growth with industry-leading training, coaching, and ongoing development.
* Competitive pay + commission: Earn a solid starting salary plus monthly bonuses based on your performance.
* Great working environment: Beautiful countryside offices in a converted barn with free onsite parking.
* Work-life balance: Monday to Friday, 9AM – 5:30PM.What You’ll Do:
* Re-engage and support our Lifetime Members by preparing them for their mortgage reviews.
* Deliver exceptional customer service over the phone with clarity, empathy, and professionalism.
* Maintain accurate client records and handle increasingly complex mortgage enquiries as you grow in the role.
* Be part of a fast-paced, dynamic team where your contribution truly matters.Who You Are:
* You have at least 12 months’ experience in telephone-based customer service or sales.
* A confident communicator with excellent listening skills — able to explain complex information simply.
* Highly organized, detail-oriented, and motivated to exceed targets.
* Comfortable with Microsoft Office (Excel, Word, Outlook) and quick to learn new software.
* Experience in the mortgage or financial services sector is a plus — but not essential!Perks & Benefits:
* Permanent full-time role with extensive induction and ongoing training.
* 28 days holiday (including bank holidays).
* Contributory workplace pension.
* Generous staff referral bonus.
* Death in service cover and free health screening.Ready to Apply?If you’re motivated, disciplined, and eager to launch a rewarding career, we want to hear from you!Apply now or call Elliott Pennell on for a confidential chat. Immediate interviews and start dates available!
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