Compassionate Care Group is a national family-run care provider, bringing the warmth of home and expert support to communities across the UK. We champion the unique needs of individuals with diverse needs, offering tailored home care and supported living services that empower them to live life to the fullest. This is your opportunity to join our fabulous, fast-growing company as our Quality Officer! As the Quality Officer you will have a responsibility for assisting the Head of Quality and Compliance in ensuring continual compliance, auditing, and understanding of regulatory obligations. Knowledge is Power: The Quality officer will have responsibility for the delivery of outcomes described in Compassionate Care’s Quality and Governance Framework. The Quality and Compliance Officer will report directly to the Head of Quality and Compliance. Responsible for ensuring exceptional person-centered service to our clients and anyone entering the business; commissioners, colleagues, contractors and/or any other person. Able to effectively respond to client expectations. Responsible for ensuring that any quality & compliance activity implemented is comprehensive, of the highest standard and reviewed on a regular basis. To assist in Identifying and highlighting any areas for improvement. Adhering to budgets given. To assist in identifying and raising any growth opportunities for the Service. Review dept, processes, procedures & practices to ensure they are effective, efficient, and fit for purpose. Collaborative Leadership: Provide a person-centered approach to anyone who enters the service. Work closely with internal and external colleagues/commissioners to ensure that the business is operating in a safe and effective way and that excellent care is being delivered to the clients. Develop a thorough understanding of current and future needs. Actively work at developing strong and positive working relationships with across the business. Be a role model for the organisation. Work with the Quality and Compliance Team to ensure operational delivery and that all staff are meeting expectations. Assist in managing complaints effectively and in a timely fashion. Listen to feedback given and make improvements as required. Take direction from the Head of Quality and Compliance. Inspire and Lead: Ensure that all required activities are undertaken, executed to a high standard, and delivered on time. Work closely with operations to ensure all Quality and Compliance practices/policies/procedures best fit the business. Provide coaching and support as required, to assist Managers and their teams with managing their Quality and Compliance. Develop, implement, and monitor Service Improvement Plans to meet Quality and Compliance objectives. Identify Employee Relations, performance and capability issues and work with the relevant Quality and Compliance to find appropriate solutions in accordance with best practice, CCG policies and legal frameworks. The Qualities You Bring: Comfortable in managing and meeting KPI’s. Ability to execute Quality & Compliance policies/procedures/practices as required. Quality and Compliance focused. Sound Quality and Compliance management skills. Strong verbal and written communication. Excellent active listening, negotiation, and presentation skills. Able to deal with queries in a calm and helpful manner. Creative and innovative thinking. Able to work under own initiative. Ability to build trust and rapport with Quality and Compliance. Good time management skills. Education and Expertise: NVQ Level 4 or equivalent within Health and Social Care is desirable. Quality management experience desirable but not required. Invest in Your Growth and Wellbeing with Compassionate Care Group Shine and be recognised: Your dedication deserves the spotlight! Participate in fabulous company events bringing us all together and creating lovely memories. Invest in your future: Secure your tomorrow with our robust company pension scheme, providing peace of mind for you and your loved ones. Connect and celebrate: Forge lasting bonds and unwind at our engaging company social events, building a supportive and fun work environment. Peace of mind guaranteed: Access to our supportive Employee Assistance Program for personalised counselling and guidance.