Overview
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section at The Galleries Washington. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation and provide exceptional customer service. You’ll be a brand ambassador who’s ready to recommend our newest fashion items and ensure customers feel valued every time they shop with us.
Responsibilities
* Serve our customers efficiently on the shop floor and at service points
* Keep the store clean and tidy; ensure shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and in-store devices to enhance the customer experience
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to delivering excellent work
* Open to feedback and able to act on it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Employment Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
People and Inclusion
M&S is committed to inclusion, diversity and equal opportunities. We offer flexible working and can discuss reasonable adjustments to the recruitment process to ensure a fair assessment.
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