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About Deliveroo
Deliveroo’s mission is to transform the way people shop and eat by connecting consumers, restaurants, shops, and riders, bringing the neighbourhood to your door. We’re redefining convenience and experience in one of the fastest‑growing industries in the world, tackling complex, real‑time challenges across a three‑sided marketplace.
The Role
As an Executive Assistant to the Marketplace Support & Service Excellence leadership teams in London, you will provide high‑level operational support to 4–6 senior stakeholders, ensuring smooth and effective operation of the teams that keep our customers happy and our business moving.
Responsibilities
* Provide executive assistance to the Marketplace Support and Service Excellence leadership teams, including complex calendar management, travel coordination, and expense report submissions.
* Coordinate group travel bookings for departmental trips, proactively resolving any challenges.
* Support quarterly planning meetings—coordinate logistics, track outcomes, and monitor progress against action items.
* Manage and maintain the department’s On‑Call rota and act as PagerDuty administrator, ensuring full coverage at all times.
* Participate in the on‑call rotation (approximately one week per quarter).
* Manage the department operating rhythm, including Leadership Team meetings, planning sessions, and daily/weekly cadences.
* Track and follow up on key deliverables across teams.
* Prepare and coordinate materials for All‑Hands meetings (agenda, presentations, logistics, recognition awards).
* Draft and design internal communications, such as monthly newsletters and leadership updates.
* Analyse employee survey results (Peeps & Peakon) to surface insights and propose actionable initiatives.
* Partner with the Social Committee to plan and deliver department social events, maintaining budget tracking.
* Lead the team culture and engagement strategy, coordinating team‑building activities, recognition moments, and training sessions.
* Support department‑wide project execution, track and report progress on sprint deliverables and strategic milestones, and drive continuous improvement initiatives.
* Liaise with internal and external stakeholders for seamless coordination of key initiatives.
Requirements
* Proven experience in executive or team coordination roles, supporting senior leaders or cross‑functional teams.
* Strong project and organisational skills, capable of managing competing priorities effectively.
* Excellent communication and stakeholder management skills, both written and verbal.
* Proficiency in G Suite (Sheets, Docs, Slides) and confidence working with data and presentations.
* Analytical capability to interpret employee survey data and translate findings into actionable insights.
* Hands‑on, solutions‑oriented mindset—comfortable stepping in to resolve issues and keep things moving.
* Experience coordinating travel, events, and budgets.
* Comfort working in a dynamic, high‑change, technology‑driven environment.
* Interest or experience in customer operations, experience or service excellence is a plus.
Benefits and Diversity
Deliveroo offers a wide range of competitive benefits across health, family, finance, community, and personal development. We celebrate a diverse workplace with no judgment, fostering an environment where great food and better work converge.
Seniority level
Mid‑Senior level
Employment type
Full‑time
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