**BRAND NEW SITE OPENING AT MANCHESTER AIRPORT IN DECEMBER 2025**
Overview
We are a family-run UK business operating food and beverage
outlets at airports, creating exceptional experiences for all our
customers. We believe airport customers deserve better - we ARE here to
delight!
We are looking for a committed and enthusiastic individual
to join our team as a Front of House Team Member at
Manchester Airport, to deliver exceptional food and outstanding customer
service with a highly trained and motivated team.
The Great Northern Market concept at Manchester Airport,
includes a team of approx. 120 with six kitchens and two bars, offering a
diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai,
an all-day grill, and a breakfast menu. The venue has approximately 470 covers
and operates from 3am to 10pm.
As a Front of House Team Member, you will be a
reliable, hardworking, and enthusiastic team player, passionate about food and
beverages and committed to providing exceptional customer service. This is an
hourly paid role, and shifts may include early morning starts (e.g., 3 a.m.) or
late finishes (e.g., the last flight). There is no requirement for split or
double shifts.
The Role
In this role, you will work closely with the back-of-house
team to deliver first-class service, which includes full table service, assisted
order & pay at table, kiosk and takeaway with a particular focus
on hospitality and promoting sales.
Main Duties:
* Serving
customers in a professional, friendly, and courteous manner, addressing
any requirements or concerns.
* Maintaining
a thorough knowledge of all food and beverage products available.
* Ensure
that allocated tasks are completed effectively and handovers between colleagues
are smooth.
* Escalate
any customer feedback to the duty manager as necessary.
* Ensure
adherence to health and safety, food preparation, and alcohol licensing
requirements.
* Support
the training and development of new and existing team members.
* Work
collaboratively with back-of-house colleagues to deliver excellent
customer service.
Requirements
We are looking for outgoing, self-motivated and enthusiastic
individuals who are flexible with shift patterns and willing to undertake a
variety of duties, while providing an exceptional customer experience.
To succeed in this role, you’ll have:
* A
good level of written and verbal communication skills and the ability
to build relationships with colleagues and customers.
* The
ability to follow processes and maintain service levels.
* A
willingness to learn about health & safety and food/drink standard
requirements.
* Familiarity
with airport-based hospitality (preferred but not essential)
Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;
* Curious, passionate and resilient
* Responsible, hard-working and keen to help others
* Willing to show up, be positive and have FUN!
Perks & Benefits
* Free
meals while on duty at the site, from the 'Staff Duty Meal' options
* Tronc
(tips and gratuities distribution system) via an elected troncmaster
* 28
days annual leave (including Bank Holidays), increasing by 1 day a
year up to a maximum of 32 days
* NEST
pension
* Wagestream (flexible
pay access and multiple discount rewards at retailers)
* Health
& wellbeing cash plan, also offering discounts
and perks across hundreds of retailers
* Access
to our Employee Assistance Programme for health and well-being support
from day one
* Staff
referral bonus scheme
Please note:
All successful candidates will be
required to:
* Provide
proof of their right to work in the UK.
* Hold
an Airport Security ID Pass, which we will assist with. The
application process requires the production of a valid passport, a
criminal record check, and five years of personal and employment
references.
If you meet these requirements and are eager to be part of
our team, please apply today!
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and
inclusivity in fostering a truly remarkable experience for all our customers.
Our commitment extends beyond retail to building a workforce that reflects the
wide array of perspectives and experiences found across the UK. We believe that
embracing diversity in our teams enables us to provide exceptional service and
innovation.
We are dedicated to ensuring all our employees are treated
fairly and equitably at work, with a strong commitment to promoting equity in
both physical and mental health for everyone. To achieve this, we encourage
applications from individuals of disadvantaged socio-economic backgrounds,
disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic
backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments
throughout our recruitment process. We strive to be as accommodating as
possible to ensure all candidates can participate fully. If you have
specific requirements or need adjustments at any stage of the application or
interview process, please do not hesitate to get in touch. In your application,
feel free to indicate your preferred pronouns (for example -
she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and
respect your identity throughout the process.