Service Desk Coordinator (Waste & Recycling)
Fareham | £25,000–£27,000 | Mon–Fri, 9–5
Do you want a role where what you do actually matters — and where people notice when you do it well?
Hey Clear is a multi-award-winning clearance and waste management business that's going places — fast. We're winning work, raising standards, and confidently rivalling our competitors, all while keeping the close-knit team culture that makes us special.
As part of our expansion, we're looking for a Service Desk Coordinator to join us at the heart of our operations, and it's never been a better time to join us.
The Role
As Service Desk Coordinator, you'll play a key role in keeping our day-to-day operations running smoothly. You'll be the all important link between customers, operational teams, and management, making sure enquiries are handled well, information is accurate, and services are delivered as promised.
You'll be trusted to manage your workload, supported when things get busy, and valued for the contribution you make to the wider business.
What You'll Be Doing
Acting as the first point of contact for customer enquiries by phone and email
Logging and managing service requests accurately using our systems
Liaising with operational teams to schedule work and resolve issues
Keeping customers informed and managing expectations clearly and professionally
Monitoring jobs through to completion and escalating issues where needed
Maintaining accurate records and supporting reporting for the operations team
Full training and support will be provided.
About You
You'll likely have experience in a customer service, helpdesk, coordination, or administrative role and be comfortable dealing with people by phone and email.
You're organised, calm under pressure, and take pride in doing things properly. You notice the detail, follow things through, and like being someone others can rely on. Experience in waste, environmental services, or another operational setting is helpful, but not essential, for us your attitude and approach matter more.
Why Join Hey Clear?
We're serious about our standards and just as serious about our people. When you join Hey Clear, you can expect:
A close-knit, supportive team where people are treated with respect
Trust and autonomy to do your job well
Direct exposure to senior leaders and the chance to learn as the business grows
A role where your contribution is visible and valued
A stable, growing business with a strong future in an essential industry
If you're looking for a role where you can do good work, be respected for it, and grow with a business that's going places, we'd like to hear from you.
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
Experience:
* similar : 1 year (preferred)
Work Location: In person