BT Group is seeking a Senior Manager for Contact Centre AI & Operations to lead the digital service operating model. This role entails optimizing unassisted and assisted service conversations, managing AI innovations, and ensuring operational excellence. The ideal candidate will have extensive experience in contact centre environments, particularly with Genesys Cloud CX, and a proven ability to drive improvements in customer experience. Benefits include a competitive salary, bonus scheme, and comprehensive health support.
#J-18808-Ljbffr