Job Overview
We are seeking a dedicated and enthusiastic Front of House Team Member to join our vibrant team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their dining experience is exceptional. You will be the first point of contact for customers, responsible for providing outstanding guest services, managing orders, and maintaining a clean and organised front of house area.
Duties
* Greet guests warmly upon arrival and assist them with seating arrangements.
* Take customer orders accurately and efficiently, ensuring all dietary requirements are noted.
* Provide knowledgeable recommendations on menu items, including upselling specials and promotions.
* Ensure the cleanliness and organisation of the front of house area, including tables, chairs, and service stations.
* Assist in food preparation as needed while adhering to food safety standards.
* Collaborate with kitchen staff to ensure timely service and quality control of dishes served.
* Handle cash transactions and maintain accurate records of sales using basic math skills.
* Manage time effectively during busy periods to ensure all guests receive prompt service.
* Address any guest concerns or complaints with professionalism and courtesy to enhance customer satisfaction.
Requirements
* Previous hospitality or restaurant experience is highly desirable.
* Knowledge of food safety regulations and best practices in food preparation.
* Basic culinary skills or kitchen experience will be an advantage.
* Strong time management skills to handle multiple tasks efficiently in a fast-paced environment.
* Excellent guest services skills with a friendly and approachable demeanour.
* Ability to upsell menu items effectively to enhance the dining experience for guests.
* A proactive attitude towards teamwork and collaboration within the front of house team. If you are passionate about providing exceptional service in a dynamic environment, we would love to hear from you
Job Types: Full-time, Part-time
Pay: £12.50-£14.00 per hour
Expected hours: 15 – 35 per week
Work Location: In person