Overview
The role will support the KAN business in all aspects of self-delivered activities within the aligned UK sector and will work alongside direct and indirect account teams to ensure effective service delivery and frontline compliance. Responsible for recovery cleaning operations across an allocated portfolio in line with their Sector Manager's Area Rota's, which will be defined from week to week or day to day and allocated by the Sector Manager, within an 8-hour working window. Contract specification and knowledge is needed to ensure full delivery to clients SLA's is met.
Responsibilities
* All aspects of cleaning operational delivery within the site in remit
* Responding to Sector Manager requests as required
* Periodic Cleaning delivered as per the client specification and as per the Schedule to 100%
* Adhere to client's specific security procedures and policies
* Maintain relationships with employer's representatives and company personnel, as necessary
* Ensure familiarity with opening and lockup procedures for all contracts in your area of responsibility
* Undertake site familiarization with all new employees detailing cleaning regime, waste procedures, opening and lockup procedures and air lock door procedures
* Ensure storerooms are tidy and stock stored correctly
* Ensure adequate stocks of all materials and consumables are always maintained – flag up any issues to relevant manager
* Record every visit to site in the communications book and ensure T&A is used each visit
* Time management – ensure the full duration of each contracted shift is adhered to; no visits fall short of this time
* Responsible and adaptable ownership attitude
* Ability to apply attention to detail
* Travel is required, and overnight stays may be necessary
* Experience as a Cleaner is preferred (but full training given)
* Ability to communicate with and support front-line colleagues effectively
* Ability to manage client expectations
* Excellent communication and problem-solving skills, outstanding customer service with remote business groups
* Must be flexible, adaptable and proactive
* Ability to effectively manage priorities and projects
* Able to build good working relationships in a professional manner with internal stakeholders
Requirements
* Proud member of the Disability Confident employer scheme
* Disability Confident About Disability Confident statement: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer
* Note: In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people
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