Job Purpose
To actively and effectively promote the Council’s vision, values, aims, objectives and priorities, putting our citizens first through the delivery of best value services.
* To assist the Team Manager in the efficient and effective delivery of the service and to develop strong working relationships with partner agencies across the family help system.
* The family help supervisor will support the planning, coordination and delivery of early help support services for vulnerable children, young people and families with a range of complex problems, including social, emotional and behavioural and children subject to Child Protection, Child in Need, Youth Justice and TAF Plans.
* The family help supervisor will be responsible for the direct work and case supervision of family help workers, team around the family practitioners and early years practitioners, to ensure high standards of practice in safeguarding, management of risk, and the use of effective interventions and parenting programmes to support children, young people and families.
* The family help supervisor will lead the delivery of high‑quality services and provide reflective case supervision and expertise to colleagues to develop excellent evidence‑based practice; they will support and advise on the team’s case work and work innovatively and collaboratively with partner services to reduce the level of need and risk to enable them to be met within universal settings.
* The family help supervisor will embed new ways of thinking and working and continuously look for synergies and efficiency savings across their area of responsibility.
Service Leadership Expectations
As a service leader you will be expected to demonstrate our core behaviours, built around four central themes:
* Leading People: by building high performing teams, empowering and motivating others and being a role model for the organisation and its values.
* Equality Diversity & Inclusion: by creating a culture of respect and inclusivity in the services we provide and embedded within our workforce. Ensuring Equality, Diversity and Inclusion are fully considered in all our decisions, and we give due regard to advancing equality.
* Change & Innovation: by driving change and a culture of continuous improvement, exploring new and innovative ways to design and deliver our services.
* Collaboration: by working across boundaries, building relationships and creating joined up services to deliver the best outcomes for the people of our city.
Specific Duties
1. Actively promote and embed Equality, Diversity and Inclusion through all actions and in accordance with the organisation’s EDI Strategy and objectives.
2. Ensure good financial management and assist in maintaining financial sustainability by adhering to the Council Financial Accountabilities Framework and Financial Regulations.
3. Deputise for the Team Manager as required and support the Team Manager in service planning activities, reviewing the service to ensure effective service delivery, value for public money and potential efficiencies maximised.
4. Support the Team Manager to promote a culture of continual improvement in the quality, diversity and performance management of services.
5. Advise the Team Manager and colleagues on the management of risk, complex decision making and the promotion of positive outcomes for children, young people and families
6. Coach, mentor, provide guidance on best practice, lead team members and provide case oversight through effective supervision, ensuring high standards of intervention, safeguarding and risk management and ensuring that work is completed within relevant timescales
7. Conduct annual appraisal of team members in accordance with Directorates policies, ensuring their compliance with performance targets, effective use of time and working in partnership with relevant stakeholders.
8. Be accountable for the development and application of working practice, policy and procedures.
9. Use the agreed Quality Assurance framework and key performance standards to monitor and review performance, processes and service delivery to ensure service is meeting required standards.
10. Manage, allocate and supervise workflow in accordance with Directorate priorities ensuring effective use of resources and the effective assessment and delivery of services according to individual needs.
11. Ensure practice and procedures in relation to services for children, young people and families are followed in all cases. Ensure all children, young people and family’s needs are effectively assessed and services delivered according to that assessed need through Team Around the Family, Child in Need, Child Protection, Children Looked After or Youth Justice plans.
12. Manage family help, early years and TAF activity within your locality, develop and maintain multi agency working, internal and external partnership with key stakeholders to provide early help and intervention.
13. Promote the needs of children, young people and families and provide models of evidence‑based support and knowledge of relevant legislation to work effectively with children, young people and families.
14. Contribute to the Council’s statutory obligations and where appropriate any national and local performance indicators.
15. Ensure resources within the area of responsibility are managed to reflect the agreed culture and style and standing orders of the City Council. Ensure Council resources are optimised and utilised effectively and efficiently. Look to continuously improve services in area of responsibility, identifying where possible, value for money savings and managing within allocated budgets.
16. Model good practice and act as a role model to others helping them to manage uncertainty and to respond positively and creatively to changing expectations.
17. Use research to advise and share knowledge with colleagues and management about best practice, national drivers and new developments and learning in relation to the team’s area of work
18. Remain up to date and compliant with all relevant legislation, organisational procedures, policies and professional codes of conduct to uphold standards of best practice.
19. Take personal responsibility for contributing to organisational transformation and changes in ways of working, maximising the benefits and efficiencies for both internal and external customers, including the promotion and use of self -service to achieve maximum cost effectiveness.
20. The requirement to work evenings and weekends as required and as part of a rota.
Immediate start preferred.
5 days onsite per week, non negotiable.
Some evening work required. 6 month placement.
Supervising a team of up to 8.
Qualifications & Experience
* Significant experience managing conflict, handling sensitive issues, and achieving positive outcomes
* Minimum 2 years’ experience in safeguarding, risk management, and delivering evidence‑based interventions for children and families with complex social, emotional, and mental health needs
* Strong knowledge and practical application of the full case management process (assessment, planning, intervention, and review) to achieve positive outcomes
* Proven ability to maintain high standards of case recording and file management, including monitoring compliance and driving performance improvement
* Experience of providing effective case supervision, holding practitioners accountable for their caseloads, and embedding best practice
* Demonstrated ability to lead, develop, and motivate staff, providing clear direction, guidance, and support in line with leadership competencies
* Minimum 2 years’ supervisory or management experience within children’s services, with strong knowledge of relevant legislation, policy, and best practice
* Degree in Youth Work (desirable)
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