Job Description
Client Services Manager
Worcestershire
Permanent, full time (37.5 hpw)
Salary £27,338 to £28,890 pa and on call shift payment of £14.30 per session
We cant offer CoS
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life?Join us as our Client Services Manager and lead our Worcestershire team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! Youll manage our services which house customers experiencing mental health conditions in our 24hr services and community in Worcestershire.
What youll do
* Leading our team of support workers and coordinators, youll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
* Youll coach your team and manage individual and team performance
* Youll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
* Youll promote the service, ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community
* Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
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