Who we are
Hours: Monday to Friday 08:00am to 16:00pm. 35 hours per week.
Salary: £32,697 per annum
Grade: CM30
Location: 1 Barrow Road, Barton Hill, Bristol, BS5 0DW
Job purpose
To lead and coordinate the delivery of accounts and admin services on site, ensuring effective team performance, accurate financial processing and high standards of customer service. The role provides day to day leadership of the team and supporting the site manager in maintaining operations.
Main responsibilities
1. Supports the site manage in the coordination of site administrative and financial activities.
2. Manage and lead a team of 6 customer service and admin staff
3. Oversee financial admin activities, including invoicing, reconciliations, reporting and query resolution
4. Support wider site operations where required
5. Act as first point of escalation for team queries, customer issues, and admin concerns
6. Ensure high standards of customer service
7. Identify, investigate and resolve issues relating to accounts, admin and customer service processes
8. Support health and safety standards
9. Demonstrate an understanding of processes and procedures using effective investigation skills.
10. Support site Audits and Stocktake
Knowledge, skills and experience required
11. Demonstrated operational experience as a supervisor or team leader within a note / coin site or similar production orientated environment.
12. Time management skills, organisational skills
13. Operational knowledge and experience
14. Interest / experience in accounts, finance admin or office admin.
15. Good customer service skills
16. Ability to manage multiple priorities and meet deadlines
17. Strong attention to detail and accuracy
18. Problem solving ability and proactive approach
What we offer you
We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:
19. Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
20. Group life assurance 4 x salary.
21. VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
22. Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
23. Robust Learning and Development team and opportunities for career progression.
24. Performance based yearly bonus (grade dependant).
25. One day paid volunteering opportunity each year.
26. Mentorship programmes.
27. Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
28. Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
29. Access to Zurich's Virtual GP service.
30. Charles Cameron - free access to independent mortgage advice.
Our culture
Continue the conversation
If you require any reasonable adjustments throughout the recruitment process, please let us know.