Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Security department acts as the invisible shield, ensuring a safe, secure and serene environment.
ROLE
OVERVIEW
As we build out our senior operational team, we are looking for an
experienced and strategically minded Head of Security to own the club’s entire
security framework. The Head of Security
holds overall accountability for the safety, security, and licensing compliance
of The Pembroke. This is a strategic leadership role with direct responsibility
for the security team structure, SOPs, risk management, and the club’s obligations
under its premises licence and Operational Management Plan. The Head of
Security will be present and engaged across the operation, their primary focus
is the integrity of the security framework, ensuring back of house and door
security procedures and process are strong and in place.
Reporting to the Director of Commercial &
Infrastructure and working closely with senior operational leaders, you will
build and maintain a security culture that is rigorous on compliance and
procedure whilst remaining entirely consistent with the discretion, warmth, and
exceptional standards the club demands. At The Pembroke, security and
hospitality are paramount – both are non-negotiable in keeping members, staff
and guests safe.
KEY
RESPONSIBILITIES
Security
Strategy & Compliance
·
Own and maintain the club’s security SOPs,
ensuring they are current, fit for purpose, and understood by all members of
the team; review and update procedures following any significant incident or
operational change.
·
Hold full responsibility for the club’s compliance
with its premises licence, ensuring all obligations – including those relating
to noise management, access control, parking, and egress – are embedded in
day-to-day operations and escalated to the Director of Commercial &
Infrastructure where required.
·
Oversee the Operational Management Plan and member
Terms & Conditions as they relate to security and access; ensure the entire
security team is fully briefed on both and applies them consistently.
·
Lead event security planning, including risk
assessments, staffing requirements, and pre-event briefings; work closely with Head
Door Person, Door Team, Events and Operations to ensure security is fully
integrated into the event programme.
·
Oversee CCTV and surveillance systems, ensuring
all footage and data is retained, accessed, and disposed of in strict
accordance with GDPR and the club’s data policies; conduct and authorise
footage reviews as required.
·
Ensure all security team members trainings are up
to date and maintain full records of H&S and fire safety training across
the team. Ensure compliance with all relevant legislation and obligations
including RIDDOR.
·
Hold accountability for Fire Alarm Panel
operations, Fire Warden and Marshall provision across the building, ensuring
adequate trained coverage at all times and reviewing deployment in line with
staffing levels and the event programme.
·
Oversee weekly fire alarm tests, ensuring these
are planned, communicated, and recorded; ensure all accidents, near misses, and
incidents are reported, logged, and investigated in accordance with the club's
procedures, escalating to the Director of Commercial & Infrastructure as
required.
People,
Administration & Reporting
·
Lead, develop, and manage the security team;
oversee recruitment, induction, training, performance management, and ongoing
development across all security roles.
·
Ensure all SIA badges across the security team are
valid and that a current record is maintained at all times; manage the approval
and scheduling of agency security staff where required, ensuring all
individuals meet the club’s standards before deployment.
·
Review and sign off incident reports; identify
trends and implement preventative measures; provide regular security updates
and compliance reports to the Director of Commercial & Infrastructure.
·
Work collaboratively with the Operations,
Buildings, and Membership teams to continuously improve security procedures;
build and maintain positive relationships with local residents, neighbours, and
statutory authorities.
·
Ensure weekly rotas for the door team are within
budget at all times. Work with the Director of Commercial Operations and
Infrastructure to plan and forecast security, training, operational and
staffing costs. Look to be efficient on those costs at all times without
compromising the levels of security at The Pembroke.
REQUIREMENTS
·
Minimum 4 years substantial senior security
management experience, ideally within luxury hospitality, private members’
clubs, hotel or a similarly complex, high-profile venue; a track record of
building and leading effective security teams is essential.
·
A valid SIA Door Supervisor licence is essential;
a relevant higher-level security qualification (e.g. HABC Level 4 Award for
Security Management) is advantageous.
·
Deep working knowledge of premises licence
legislation, licensing conditions, and the obligations of an Operational
Management Plan; experience engaging with licensing authorities and local
stakeholders directly.
·
Strong understanding of CCTV systems, GDPR as it
applies to surveillance data, and risk assessment processes; experienced in
event security planning and execution.
·
A natural leader with the gravitas to command the
respect of a security team and the interpersonal intelligence to operate
credibly at board level; someone who understands that the security function at
a private members’ club must be as discreet as it is robust.
WHAT WE
OFFER
·
Best-in-class salary
·
Family meal on shift
·
Industry-leading Learning & Development
opportunities
·
Pension scheme – including employer contributions.
·
Annual staff award ceremony and party
·
More benefits to be set up as we open