Your new company
You'll be working for a public sector organisation based in central and north central Bristol.
Work Pattern
This position will be starting in either July or August (phone number removed):30 to 16:30 Monday to Friday
On site
Temp Duration 6 weeks
Your new role
You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.
Assisting customers by phone and email to provide tailored advice and support
Delivering a high standard of customer service during busy and slow periods
Handling sensitive and sometimes complex enquiries with professionalism and care
Accurately logging all interactions on the CRM system
Referring callers to specialist teams when appropriate
Liaising with internal departments to resolve enquiries effectively
Managing and prioritising workload in line with service demand
What you'll need to succeed
Experience in a call centre, customer service agent, student support agent or similar role is required
Excellent verbal and written communication skills
Strong organisational and time management skills
Good IT skills and the ability to learn new systems quickly
Ability to work independently and use initiative
A professional, empathetic approach with a strong understanding of confidentiality
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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