Admissions & Retail Assistant Part-Time Description Your Introduction to Farmer Palmer’s Team and History In 1998 Farmer Palmer’s was born. From the beginning, we have been driven by a passion for creating a family-friendly environment where children can learn, play, and get close to the countryside animals. Reports to: Lindsey Jessopp (Admissions & Retail Manager) Accountable to: Directors of Farmer Palmers Farm Park – Phillip Palmer and Sandra Palmer-Snellin Location: Farmer Palmers Farm Park, Wareham Road, Poole, BH16 6EU Duties and responsibilities: Admission/General Hours: between 9am & 5pm, one day every weekend with additional hours during school holidays/staff cover. Applicants must be 16 years or over Ensure the main reception/retail area is ready for business and the day ahead. Deal with and respond to internal and external emails. Customer Service – Meet and greet customers on arrival and by telephone and email. Phones – answer and transfer calls (take and relay messages to team members). Till – Cash & card handling Inc. cashing up at the end of the day. Post – Collect, open, and distribute to team. Send daily admission figures to supervisors. Produce documents (invoices/signs). Liase with Customer and team members for parties / group bookings / events. Politely operate radios to communicate with members of staff. Manage a safe working environment to meet company and legislative health and safety requirements. Inputting data into spreadsheets Carry out any other reasonable duties in line with the job role to meet the needs of the business. Deal with ticket purchasing (date changes, cancellations etc.) Birthday Parties: Process new online bookings & l iaise with customer ensuring we have all the info required for the day (children’s names, meal choices, answer customer queries) Welcome parties upon their arrival (taking balance, ensure they understand party packs, running through eating time/party room & allocated tractor ride time). Passes: Process online orders Deal with pass administration and enter onto system (CAPS). Upsell to visitors Pass sales and upkeep of computerised records. Deal with any customer questions / queries relating to passes. Groups: Provisionally book in groups & children's parties Deal with form on return with the deposit Liaise with the leader about the booking (any questions they may have) Finalise the group on the day and take payment/raise an invoice Stock: Ensure the shop is clean, tidy and restocked daily Accurately price stock Support team with annual stock take Additional tasks/responsibilities: Cleaning & tidying the shop and surrounding areas. Help to find lost parents or children. Process and complete all administration (shop related) Returns for faulty products Personal Responsibilities To work within company policies and procedures at all times. Deliver exceptional customer service to all customers and work colleagues remembering that a smile and happy disposition will make our visitors feel welcome. To undertake training for health & safety, GDPR, fire safety & manual handling. Compliance with any reasonable requests by Supervisors and the Directors. Benefits Additional hours available throughout the year 25% staff discount on food, drink, and retail purchases on site Free entry for immediate family members Free on-site parking Free lunch provided when working Employee Assistance Programme (EAP) Closed over the Christmas period Friendly and supportive working environment Opportunity to be involved in exciting seasonal events and attraction development