As a Technology Workplace Specialist, you will be a key point of escalation for complex technical issues. You'll be responsible for the maintenance, administration, and support of our cloud infrastructure and a wide range of business applications. Your duties will span from managing our core cloud services to supporting our end-user devices, collaborating on project implementations, and upholding ITIL best practices.
Key Responsibilities
* Cloud and Infrastructure Management
* Administer, monitor, and troubleshoot our cloud environments, primarily focusing on Microsoft 365 and related services.
* Manage and maintain file storage solutions, including Egnyte and traditional file shares.
* Ensure the reliability and security of our printing infrastructure and meeting room technology.
* Endpoint and Device Management
* Serve as the subject matter expert for Microsoft InTune for endpoint management.
* Deploy, configure, and maintain company devices (laptops, mobile phones, etc.) to ensure they are secure and compliant with company policies.
* Provide advanced support for endpoint-related issues that cannot be resolved by 1st or 2nd line support teams.
* Project and Vendor Management
* Lead the technical setup and configuration of project sites and collaboration spaces for new initiatives.
* Act as the primary technical point of contact for external vendors and third-party managed services.
* Manage relationships with third-party providers to ensure they meet service level agreements and deliver quality support.
* ITSM and Process Improvement
* Adhere to and promote ITIL best practices for incident, problem, and change management.
* Utilize our IT Service Management (ITSM) platform to accurately log, track, and resolve escalated tickets.
* Contribute to the creation and maintenance of technical documentation, knowledge articles, and standard operating procedures.
Dimensions (skills, experience and capabilities)
* Relevant industry certifications (e.g., Microsoft Certified: Azure Administrator, ITIL Foundation).
* Practical knowledge of network fundamentals, including DNS, DHCP, VPN, and firewall rules.
* Experience with Azure cloud platform.
* Strong analytical and diagnostic skills for complex problem-solving.
* Proven experience in 3rd line desktop support or similar technical role.
* Strong knowledge of Microsoft 365 administration and endpoint management.
* Experience with Egnyte or similar enterprise file-sharing platforms.
* Familiarity with cyber security principles and incident response processes.
* Working knowledge of ITIL framework and ITSM tools (e.g., ServiceNow, Jira).
* Excellent troubleshooting, communication, and customer service skills.
* Experience with managing and supporting enterprise-level printer and meeting room technologies.
* Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external vendors.
We will provide
* Flexible and hybrid work options
* Up to 10% employer pension contribution
* Private medical health benefit
* Life assurance
* 25 days annual leave with the option to buy or sell additional days
* 3 days wellbeing leave in addition to annual leave
* Health and wellbeing support and initiatives
* 24/7 confidential Employee Assistance Programme including direct access to Talking Therapies and Coaching services
* Discounted gym membership to over 2,500 gym’s nation wide
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