Flights Manager
This award winning tour operator offer a range of worldwide touring holidays and are now looking for a Flights Manager to join them at an exciting time of company growth. The Flights Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for streamlining existing processes. This is a pivotal role in the business and requires candidates to have experience in a leadership role within an airline or tour operator and with GDS expertise. The role offers hybrid working in Norfolk, Monday to Friday with a salary of circa £40,000.
Flights Manager – Role & Responsibilities:
* Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
* Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
* Build and maintain effective commercial relationships with airline suppliers.
* Support team in all aspects of the role to include flight changes cancellations and customer service issues.
* In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
* Oversee flight loading and daily flight monitoring.
* Keep up to date with destination entry regulations and ensure all vias are processed efficiently and accurately.
* Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
* Review of current team structure and manage and develop a fights team to meet the growing needs of the business, creating a positive team environment. Providing ongoing training and coaching.
Flights Manager Skills & Experience Required:
* Minimum 3 years’ experience in a flights or aviation department in the travel industry.
* Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
* Passion for delivering excellence, with fresh new ideas and a will to make things happen
* Proficiency with GDS platforms, ideally Amadeus.
* Strong organisational skills and attention to detail.
* Excellent communication and customer service skills.
* Ability to work under pressure and meet deadlines.
* Knowledge and understanding of scheduled airline contracts group flights.
Flights Manager - Additional information:
* Salary circa £40,000
* Monday to Friday 08.45 to 17.30
* Hybrid working after initial induction, 3 days in the office, 2 from home.
* Perkbox
* Discounted holidays & fam trips
* Wide variety of staff social activities!
Please apply for the role of Flights Manager online or email your cv to lisa@candm.co.uk