Vertus are looking for a 12 month FTC Maternity cover for The Senior Customer Service & Experience Manager. They will be responsible for supporting a positive and consistent resident experience across Vertus residential portfolio. The role focuses on day-to-day customer service delivery, monitoring resident feedback, and working closely with on-site and central teams to help address issues and improve service standards. This position is primarily operational and coordination-focused, with an emphasis on responsiveness, communication and continuous improvement. The ideal candidate will be organised, customer-focused and comfortable working with feedback and data to support service enhancements. They will also need to have experience in a customer facing role. Start date: 4th May 2026 FTC: 12 months Salary: Circa £63,000 MAIN RESPONSIBILITIES 1. Resident Reviews & Feedback 1.