Overview
Working at Melba Support Services (Melba)
We support people with disability to live the life they want.
We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.
What you’ll be doing (Key accountabilities)
* Manage procurement and contract records to ensure probity, accountability, and audit readiness.
* Maintain and update the Contract Register to ensure all agreements are current and accurate.
* Support procurement activities, including preparing and reviewing Requests for Quotation (RFQs) and Requests for Proposals (RFPs).
* Provide procurement advice and guidance to the business, including on new contracts and renewals.
* Assist in drafting, reviewing, and negotiating contracts, including terms and pricing, to secure value-for-money outcomes.
* Monitor contract performance, including timelines, deliverables, renewals, closeouts, and compliance with KPIs.
* Identify, report, and help mitigate risks related to contract performance or non-compliance.
* Coordinate contract renewals for internal teams (e.g., Project Management Office), ensuring timely follow-up and accurate documentation.
* Raise and manage purchase orders in accordance with procurement policies and delegated authority.
* Maintain supplier records and support onboarding, engagement, quote evaluation, and compliance checks.
* Conduct spend analysis and market research to identify cost-saving opportunities and improve supplier value.
* Support organisation-wide procurement initiatives, contributing to continuous improvement across the procurement lifecycle—from supplier selection to contract management.
* Perform ad hoc tasks and special projects as directed by the Head of Commercial.
Your Background (Skills and attributes)
* Previous experience in a similar procurement or contract management role, ideally within a regulated or service-based environment.
* Understanding of and commitment to the values and goals of the organisation.
* Excellent service delivery skills with the ability to manage procurement and contracts efficiently.
* Demonstrated ability to identify opportunities for optimisation and implement procurement best practices.
* Strong commitment to service excellence, human rights, and a zero-tolerance approach to unethical practices.
* Excellent communication, stakeholder engagement, and problem-solving skills.
* Strong organisational and time management skills, with the ability to prioritise tasks and work independently to meet deadlines.
* Proactive approach to learning and professional development, with a desire to grow within the role.
* Knowledge of healthcare or NDIS (National Disability Insurance Scheme) industry standards and practices is preferred but not essential.
Requirements
* A current NDIS Worker Screening and Working with Children Check.
* The ability and relevant driver’s license to perform travel to working at different Melba office locations.
* Compliance with OHS&W regulations, legislation, and Policies and Procedures is required.
* Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.
Occupational Health Safety and Wellbeing (OHS&W)
* Take reasonable care for their health, safety, and wellbeing and that of others.
* Observe safe systems of work.
* Follow OHS&W policies and procedures.
* Report hazards, near misses and incidents in accordance with the agreed incident reporting system.
* Contribute to a positive culture in relation to OHS&W and participate in consultative structures.
Inclusion at Melba
Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Strait Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
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