Who we are! We are looking for a Reception Manager to join the team here at Bankside Hotel – voted one of the Best Places to Work in Hospitality for 3 years in a row! Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you! What will you be doing? To be responsible for the scheduling of the Front of House department along with the Front of House & Reservations Manager. To be responsible for the day-to-day supervision of the Front Office, to assist the Guest Service Managers in any guest related issues and to be the first point of contact for any team member related issues. To be responsible for directing all aspects of front office operations ensuring that correct procedures are followed and supervising the complete and accurate handover of daily events from one shift to the next. To conduct personnel related functions upon advice from the People & Culture as necessary, such as, discipline, interviewing and selection, appraising, counselling and succession planning to ensure appropriate effective employee relations. Responsible for the design of the Standard Operating Procedures and Memos and to coordinate with the appointed Training Manager on the appropriate training plans for all Front Office employees. To liaise effectively between the Reservation, Housekeeping and Food and Beverage Manager regarding arrival, hotel occupancy, VIP’s, groups and functions using the ‘Handover Report’ and any other necessary procedures. What do we expect from you? Be Natural We want our people to be themselves, genuine and non-scripted. The only way people can truly be themselves is if they are being themselves. So show us who you really are. A passion to deliver guest service to the highest standard Knowledge of Marriott Digital Guest Experience Good level of English, other languages are an advantage. Hotel Opera Experience or some type of a Hotel PMS experience. Make It Easy Be flexible; respond quickly and positively to the changing requirements of the business. Make it easy for our guests, and to our fellow team members, communicate effectively and be creative. Feel Empowered We want our Banksiders to take charge, change the game. Take personal responsibility and initiative to resolve niggles in your own way. Belong Bankside is where we want you to belong, show love towards our guests and their team and understands their individual value within Bankside. Show passion towards product knowledge, our local area and continuously develop this knowledge. In return for being a great Reception Manager we will treat you to benefits such as: Complimentary Dry-Cleaned uniform Free Meals on duty Medical Cash Plan Discounted Hotel and F&B rates globally with Marriott Enhanced Family Friend Policy Bankside; whereyoubelong