Job Description
Job Title: Firewall Engineer - Network Security Specialist
Location: Leeds
Type: Full-Time | Reports To: Network Operations Manager / Head of Managed Services
Salary: £45,000
Shift Pattern: Rotating shifts or business hours (based on operational needs)
About Us
We are a leading cybersecurity reseller and MSP delivering end-to-end security solutions. Our expert team powers proactive monitoring, management, and incident response to safeguard clients' networks, apps, and infrastructure. As our managed firewall and NOC services expand, we need a skilled NOC/Firewall Engineer with hands-on expertise in Check Point, Fortinet, or Palo Alto Networks to ensure secure, seamless network connectivity.
The Role
You will be the frontline technical expert in our 24/7 Network Operations Center, owning the daily monitoring, configuration, troubleshooting, and incident resolution of client firewalls and network security infrastructure. This hands-on position demands sharp technical skills and the ability to thrive in a fast-paced, client-focused environment.
What You'll Do
* Manage & Monitor: Operate client firewalls, VPNs, and network devices using advanced monitoring platforms and vendor tools.
* Configure & Update: Implement firewall rule changes, security policies, NAT, and routing on Check Point, Fortinet, or Palo Alto gear.
* Troubleshoot & Resolve: Investigate connectivity, performance, and security incidents swiftly, meeting SLA requirements.
* Maintain & Optimize: Conduct regular health checks and maintenance of firewall appliances and infrastructure.
* Collaborate: Work closely with SOC, professional services, and engineering teams to tackle complex incidents.
* Document & Communicate: Keep detailed records of changes and resolutions, providing clear status updates to clients.
* Onboard: Assist in integrating new clients and devices into our managed services platform.
What We're Looking For
Must Have:
* 2-4+ years in network operations or firewall support.
* Proven hands-on experience with Check Point (R80.x, SmartConsole, Gaia), Fortinet (FortiGate, FortiManager), or Palo Alto Networks (PAN-OS, Panorama).
* Strong networking fundamentals: TCP/IP, routing, NAT, VPN, DNS, VLANs.
* Expertise with firewall rule sets, traffic troubleshooting, and log analysis.
* Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools.
* Excellent communication and client service skills.
Nice to Have:
* Relevant certifications (CCSA/CCSE, NSE4/NSE5, PCNSE).
* Experience with high-availability firewall setups and failover.
* Scripting or automation skills (Python, Bash).
* Knowledge of ITIL and service management practices.
* Familiarity with cloud networking/security (AWS, Azure).
Eames Consulting is acting as an Employment Agency in relation to this vacancy.