OA are recruiting for a Claims Handler to join our client’s growing team. You will support the Property Claims Department by ensuring that all claims are handled efficiently and accurately from first notification through to settlement. This includes managing payments, identifying potential fraud, and liaising with loss adjusters as required. Location: Borehamwood Hours: Monday to Friday, 9am – 5.30pm. 3 days in the office and 2 days working from home following successful probation period. Salary: £30,000 Benefits: Life insurance Learning and qualification opportunities Casual dress code Annual leave purchase scheme Private health care Company pension Claims Handler Key Responsibilities To process new and existing claims within agreed service standards. Act as the first point of contact, providing advice and guidance to policyholders throughout the full life cycle of a claim Accurately record and assess all information on notification of a claim, including obtaining and analysing supporting documentation, to validate and progress the claim appropriately Monitor claim progression, ensuring customers and relevant internal/external parties are kept informed of updates and any issues that may arise Negotiate, settle, or repudiate claims within delegated authority limits, and refer any claim beyond authority to underwriters with clear recommendations Operate in line with agreed procedures and proto...