Job Description
Reporting to the Registered Manager, the Field Care Supervisor / Client Services Manager role will require you to ensure the best possible care is provided to our wonderful clients, by encouraging and motivating caregivers to deliver the best possible care to our clients and to continue to develop their knowledge and skills throughout their employment.
We are looking for a Manager with a strong care background (any Home Care experience would be desirable but is not essential) to join our friendly Bromley based office team.
Qualifications
As Field Care Supervisor / Client Services Manager ( CSM ) you will be involved in:
1. Converting new client enquiries
2. Client On-boarding
3. Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
4. Managing CAREGiver personal development
5. Care Delivery & on-call rota
6. Ensuring client satisfaction
7. Managing a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly.
Additional Information
To be successful in the Field Care Supervisor / Client Services Manager role, you will:
8. Have previous care experience with excellent customer service and man management or supervisory skills.
9. Be commercially aware
10. Have influencing capabilities
11. Be able to demonstrate achievement of business growth targets
12. Have the ability to build good working relationships.
13. Have strong organisation and planning skills
14. Be able to work well and accurately under pressure
15. Be flexible to meet the demands of the business including participating in an on-call rota
Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
You will be an experienced supervisor within the care sector, preferably home care, however not essential.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Additional information
Pay: £27,000.00 - £32,000.00 per year
Benefits:
16. 20 days holidays
17. Company pension
18. Employee discount
19. Free flu jabs
20. Free parking
21. Referral programme
Schedule:
22. Monday to Friday
23. Weekend availability
Area's covered:
24. Bromley
25. Orpington
26. Petts Wood
27. Chislehurst
28. West Wickham
29. Beckenham
of course your milage will be covered between client visits!