General Manager – Residential / Hospitality Operations
We’re looking for an energetic and experienced General Manager to lead the day-to-day operations of a well-established BTR site at The Quarters Kilburn.
You’ll be the face of the property, driving exceptional guest and resident experience, boosting revenue, and leading a motivated on-site team.
What You’ll Do:
• Lead all on-site staff and ensure smooth daily operations
• Maintain 100% occupancy and deliver on financial, compliance and performance targets
• Oversee maintenance, housekeeping and building standards, ensuring full health & safety and statutory compliance
• Review and improve processes, policies and service standards
• Conduct regular one-to-ones, appraisals and staff training, ensuring team development
• Manage budgets, P&L, month-end reporting and financial accuracy with the accounts team
• Deliver strong customer experience, community engagement and a vibrant calendar of events
• Work closely with Head Office, meeting KPIs, SLAs and driving lean operations
• Ensure any Local Authority or Environmental Health matters are resolved promptly
What We’re Looking For:
• Experience as a Block/Property Manager or similar operational role
• Strong financial acumen and confidence managing budgets and P&L
• Proven people management and team leadership skills
• Excellent customer service mindset with energy, enthusiasm and problem-solving ability
• Highly organised with strong communication skills
• Knowledge of health & safety and compliance requirements
Join us if you’re passionate, proactive and ready to elevate service, community and operational excellence.
Competitive Salary depending on experience.