About the Role We’re seeking a proactive and customer-focused Hospitality Operations Manager to take responsibility for the day-to-day running of our client’s clubhouse. This hands-on role combines front-of-house service with operational management, ensuring a seamless and high-quality experience for all guests. You will play a key role in maintaining standards, managing bookings, supporting events, and driving revenue through excellent service and attention to detail. This is a fast-paced position suited to someone who thrives under pressure and enjoys variety in their work. Key Responsibilities Operations & Guest Experience * Prepare the clubhouse for daily operations * Welcome guests and oversee check-in procedures * Deliver exceptional service across reception, restaurant, and bar * Maintain high standards of cleanliness and presentation throughout * Provide food and beverage service, including bar work * Carry out routine housekeeping tasks Bookings & Administration * Manage bookings and enquiries (phone, online, and in person) * Coordinate shooting lessons, group bookings, and restaurant reservations * Process customer payments and transactions * Maintain and manage the clubhouse calendar * Coordinate freelance staff to ensure smooth operations * Support events alongside the Events & Sponsorship Manager * Use Microsoft Business Central effectively for daily operations Commercial Focus * Promote and drive sales of lessons, experiences, and memberships * Identify opportunities to upsell and enhance guest experience Health & Safety * Ensure compliance with all health and safety procedures * Conduct routine checks, including weekly fire alarm testing About You Essential * Previous hospitality or customer-facing experience * Strong organisational and communication skills * Positive, team-oriented approach * Flexible and adaptable to business needs * Competent with Microsoft Office, Outlook, and scheduling tools Desirable * Interest in shooting sports or countryside activities * Experience with Microsoft Business Central * Level 2 Food Hygiene certification