And the job listing Expires on August 13, 2025
Full-Time Job Hospitality, Events & Tourism
At Battle House Hotel and Spa and Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.
Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.
As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:
* Health, Dental, Vision and Life Insurance including FSA and HSA options
* Short and Long-Term Disability
* Paid holidays, Vacations, PTO and Sick Leave.
* 401k with matching
* Tuition Reimbursement
* Hotel and Food and Beverage Discounts
And much more!
Job Description:
As a member of our hospitality team, the primary role of a Banquet Server is to deliver exceptional customer service to each guest during event service by promptly delivering prepared dishes to the correct tables, refilling water and coffee, and removing empty service items. This role is essential for creating a positive and enjoyable event experience for our guests by creating a positive first impression with a warm smile and addressing guests by name whenever possible. This role is responsible for reading Banquet Event Orders and setting tables correctly with linens, silverware, china, and glassware, serving and following table etiquette guidelines, having knowledge of the menu, and assisting in the breakdown of buffet tables and other food service stations.
Detailed Job Summary
* Prepare a wide range of alcoholic and non-alcoholic beverages, ensuring accurate recipes and proper presentation.
* Serve wine, draught or bottled beer, and other beverages responsibly, checking customers’ identification to confirm they meet the legal drinking age.
* Maintain a well-organized bar inventory and ensure an adequate supply of supplies for smooth operations.
* Engage with customers in a friendly and professional manner, taking their orders and serving snacks and drinks promptly.
* Evaluate customers’ preferences and needs to provide personalized recommendations for food and drinks.
* Promote daily specials and highlight unique offerings to enhance the guest experience.
* Prioritize exceptional customer service, focusing on guest satisfaction and ensuring a pleasant and memorable visit.
* Adhere to all food and beverage regulations, including responsible alcohol service and safety guidelines.
* Actively participate in daily stand-up meetings to stay informed about specials, promotions, and any relevant updates.
* Handle orders and requisitions of liquors and supplies to maintain a well-stocked and appealing bar display.
* Prepare garnishes for drinks, ensuring attractive and visually appealing presentations.
* Maintain cleanliness and hygiene standards by wiping all surfaces nightly and cleaning the floors regularly.
* Proactively take out trash as needed throughout the night to maintain a clean and organized workspace.
* Assist with monthly inventory counts to keep track of stock levels and identify any discrepancies.
* Accurately report gratuities according to company guidelines and federal law.
* Observe and comply with all requirements, training, and restrictions set forth by the Alcohol Beverage Control (ABC) board to ensure strict adherence to alcohol service regulations.
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