Salary: £23,061 - 24,685 per year Requirements: Excellent customer service skills Ability to gather, record, and communicate customer issues and needs clearly Experience in following complex, technical instructions Aptitude for computers and IT, with or without formal training Understanding of software and hardware maintenance Responsibilities: Provide first line support and triage to end-users (staff, students, and visitors) Offer solutions to issues where possible and escalate to senior team members when necessary Perform day-to-day operational tasks for software and hardware maintenance Maintain knowledge of developments in IT to ensure high standards of support Collaborate with the Support Desk team to enhance service delivery Technologies: Hardware Support More: We are the Royal Agricultural University (RAU), renowned for our leadership in agricultural education for the past 180 years. Located in beautiful surroundings, we provide flexible working options and offer a salary range of £23,061 - £24,685 depending on experience. Our IT Support team plays a crucial role in enabling academic success and enriching learning experiences. We provide a comprehensive benefits package, including a 35-hour work week, generous annual leave, pension scheme, free parking, discounted services, and opportunities for professional development. Join us as we continue to meet the demands of the evolving land-based sector. last updated 10 week of 2026