Commercial Services Group is recruiting for an Application Support Analyst on behalf of Cantium Business Solutions, which is part of Commercial Services Group. Brand: Cantium Business Solutions
Kings Hill (Hybrid)
Are you looking for your next IT Support opportunity? Do you have an interest or experience in Application Support? The Local Authority Applications Team supports and maintains 3rd party applications used by key KCC directorates to deliver essential services to citizens in Kent. This includes but is not limited to the critical applications used by the Children's, Young People and Education and Adult Social Care services.
Cantium are recruiting an Application Support Analyst to support our Local Authority Applications, if you have experience supporting LAS, Synergy, Core+ or Mosaic then we’d love to hear from you!
This role would suit someone who’s a great problem solver who enjoys working with applications, you will receive training on the applications you are supporting and then be tasked with helping the end users resolve the issues they are facing.
This is a hybrid working role, 2 days a week in our Kings Hill office, 3 days per week at home!
Minimum of 33 days holiday (inc. bank holidays)
Generous contributory pension scheme.
People focused culture with great communication and development opportunities.
Electric Car Scheme.
Employee shopping discount scheme.
Customer Service and Communication - Excellent customer service skills with the ability to identify root cause of customer issues, ensuring that they are appropriately informed of progress and throughout the resolution process via the ServiceNow ticket. -Ticket Management -Manage ServiceNow queues, keeping tickets updated with the latest actions taken and ensure that they are closed within agreed Service Level Agreements (SLAs) in line with GDPR guidelines guaranteeing data privacy and compliance
Competent IT literacy related to Microsoft Office applications.
Excellent communication skills, customer support abilities, and strong organisational and interpersonal skills.
Previous experience supporting or using LAS, LCS, EHM, Synergy, Core+ or Mosaic would be advantageous, but training will be provided.
Familiarity of applications which enable selective access to information held within a database or data warehouse could be useful, but not essential to this role
Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.
Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance.
About Commercial Services Group Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 25 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.