Location: Newbury or London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Hybrid
Our hybrid working approach allows you to work both in the office and at home, providing the flexibility you need. We don’t require specific days; we ask you to come into the office 2‑3 days each week, for at least 8 days per month. Work with your line manager to understand expectations for you, your specific role and your team.
What you’ll do
We’re uniting two powerhouse brands to create the UK’s largest mobile network, building a best‑in‑class experience for coverage, connectivity and reliability. In this role you’ll be a driving force behind innovation in end‑to‑end collections strategy, championing digitalisation and advanced agentic capabilities to deliver smarter recoveries and outstanding customer outcomes.
Key Responsibilities
* Lead market scanning to identify emerging digital, AI‑enabled and agentic collections solutions, drawing insight from fintech innovators and global credit leaders
* Evaluate potential partners end‑to‑end – from capability and compliance to commercial value – and support robust negotiations that secure the best outcomes for the organisation
* Champion the digital transformation of collections by embedding advanced technologies, self‑service journeys and intelligent decisioning across the lifecycle
* Guide cross‑functional delivery with IT, product, supply chain and operations to ensure seamless integration, scalability and operational readiness
* Design and run proof‑of‑concept initiatives using champion/challenger testing to validate performance, compliance and alignment to strategic goals
* Define success measures and build business cases, performance dashboards and reporting to track recovery, cost, customer and regulatory outcomes
* Maintain strong governance and regulatory oversight, embedding customer fairness and responsible innovation into every solution and partnership
* Use data and market intelligence to generate actionable insights, optimise strategies, and present clear recommendations to senior leadership and programme teams
Who you are
* Strong experience in digital collections, AI‑driven optimisation or working with fintech and technology partners
* Proven ability to design, run and evaluate POCs and structured testing frameworks
* Solid technical understanding of digital customer journeys, data‑driven decisioning and modern collections technologies
* Confident in navigating governance, risk and compliance requirements with a focus on customer fairness
* Skilled stakeholder manager, able to influence cross‑functional teams and senior leaders
* Comfortable translating insight, performance data and solution design into clear recommendations and action
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. If you’re excited about this role but experience doesn’t align exactly, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through learning tools and top‑notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology – please refer to the Accessibility section of our Careers website for guidance.
When you prepare for the interview, rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. We are looking for authenticity and can’t wait to get to know the real you.
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