Pickles Recruitment are hiring! We’re on the lookout for a down-to-earth Customer Service Advisor who’s great with people and keeps things running smoothly at the front. You’ll be the first face (or voice) customers deal with — whether they’re booking a detail, asking for advice, or checking in on their orders. You’ll need to be confident, good under pressure, and able to manage your own workload without constant supervision. If you’ve got a love for customers, even better. What You’ll Be Doing: * Welcome customers in person, online, and over the phone — taking orders, queries, updates, and general advice. * Talk through our detailing packages and recommend the best options based on customer needs. * Keep the booking system organised and running like clockwork. * Update customers on progress and turnaround times. * Handle payments, invoices, and any aftercare advice. * Deal with complaints or concerns calmly and professionally. * Liaise with the detailing team to make sure work is completed on time and to standard. * Keep the front-of-house area clean, tidy, and welcoming. What We’re After: * Experience in a customer service role * Friendly, approachable, and clear when speaking with customers. * Organised and able to multitask — especially on busy days. * Able to manage your own time and take initiative. * Comfortable dealing with all sorts of people — calm when things get hectic. Perks of the Job: * Be part of a small, hard-working team where everyone pulls their weight. * Ongoing training and a say in how things are run. * Staff discounts on detailing and products. * A relaxed but professional environment where quality comes first Salary: * Paying up to 26k per year - DOE Working Hours: * 9am – 5pm / Mon-Fri