About
As Miu Miu Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the brand philosophy and values to the final clients, guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales targets and act as a proactive player in ensuring the best service and responding to customers’ needs for both in‑store and on the e‑commerce channel.
Responsibilities
* Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing an excellent service in accordance with the client journey ceremony.
* Be driven to exceed individual sales targets and maximize your own sales performance, contributing to the success of the entire store.
* Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
* Demonstrate excellent knowledge of the products as well as Miu Miu history, culture, and DNA.
* Capture customer data into the company CRM to connect with the client, maintain, and develop relationships to offer a personalized approach and open future opportunities.
* Embrace and promote the omni‑channel mindset.
* Build and maintain an ample knowledge of luxury fashion trends and competitors, to discuss them with customers and give advice.
* Take ownership of resolving client complaints, liaising with the line manager and client service team when necessary.
* Operate with the highest level of care and respect for the products.
* Utilize company digital tools actively to offer a complete and integrated luxury experience.
* Host and conduct customer appointments either in person or by leveraging technology for virtual meetings.
* Work in synergy with the back of house, participating in daily operations and maintaining an organized stock room.
* Act in compliance with company procedures on operational guidelines and stock procedures, security, cash activity, inventory, logistics, and all main reporting activities requested by head office.
* Work as a team player and partner with colleagues, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
Qualifications
* Similar experience within a luxury or premium brand.
* Understanding of luxury customer service.
* Experience in building a long‑lasting relationship with clients.
* Ability to work in a team as well as alone.
* Excellent communication and interpersonal skills.
* Fluency in English.
EEO Statement
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
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