Job Description
Why it's worth it:
Do you like helping people and solving problems? IT Engineers make up the backbone of end user support and serve as the face of customer service for our users. Do you like building new things and optimizing processes? Joining ReliaQuest as an IT Engineer will give you the opportunity to gain exposure to many different aspects of IT Infrastructure, including Systems, Networking, Unified Communications, and Internal Security. We develop strong foundations in troubleshooting theory, ticket tracking, vendor management, and A/V deployment - among other skills. This role allows you to work with and learn from a wide variety of personalities and skillsets - the most talented people in the business. There are opportunities for career growth and specialization across the organization.
The everyday hustle:
1. Provide a smooth and seamless technology experience for new employees in onboarding.
2. Function as the first line of support for requests and issues from internal employees.
3. Respond to queries from a variety of sources, including phone calls, direct messages, walk-ups, and Jira tickets
4. Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups
5. Evaluate, isolate, and resolve technical issues via systematic troubleshooting – this includes asking open and closed qu...