About the Role
As a Planner you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. This local contract covers Redbridge council within the social housing sector.
A Planner within our Dartford branch. You will be doing admin duties, WIP management, will be taking and receiving call, receiving and responding email, raising repairs, planning works, ensuring operatives have a full diary of jobs every day, liaising with operatives and sub-contractors, ensuing all the follow-on work required and plan in if operatives need to go back to site.
Day to day duties
* Taking Calls from clients
* Taking calls from residents
* Booking appointment into operative diaries
* Speaking with Operatives to confirm materials to ensure jobs can be completed
* Reviewing emergences to ensure these have been completed by the out of hours team
* Ensuring Operatives diaries are fully booked 2 weeks in advance
Role Criteria
* Previous experience in Planning
* Experience in Diary management
* Building maintenance experience
* Experience with working in call centre
* Good Customer Service Skills
* Experience of working in a pressurised environment and dealing with challenging situations
* Good time management, planning & organisational skills.
* Good on computerised systems.
* Good written, verbal, questioning & interpersonal skills.
* Strong customer experience ethos.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS / Security checks before commencement of employment.
Benefits we can offer you
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
* Family friendly policies
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