Do you have a friendly manner, a calm approach, and a passion for helping people? We’re looking for a dedicated Receptionist to join our caring and supportive team. As the first person visitors meet, you’ll play a vital role in creating a warm, welcoming experience for residents, families, and professionals. We offer some excellent rewards and benefits including: We offer all team members 1 free meal per shift. Uniform provided. Enhanced Bank Holiday pay. Recognition and staff appreciation initiatives. Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW Pay: £13.20 per hour Contract: Zero Hours (BANK) This role is offered on a zero hours contract, meaning there are no guaranteed minimum hours. Working hours will be offered on an as‑needed basis, providing flexibility to suit business requirements. This arrangement may suit candidates seeking flexible or occasional work, with shifts agreed in advance where possible. Shift: Days (includes some weekends) As our Receptionist, you will: Welcome residents, families, visitors, and health professionals with kindness and professionalism. Manage incoming calls, emails, and general enquiries. Support residents and families with information and assistance. Maintain a tidy and welcoming reception and bistro area. Handle administrative duties such as filing, updating records, and booking appointments. Assist the administration and management team with day-to-day admin tasks. Follow confidentiality and safeguarding procedures at all times. What do you need to succeed: Excellent communication and people skills. Compassion and a genuine interest in supporting older adults. Good organisational skills and attention to detail. Confident using telephones, computers, and basic admin systems. Ability to stay calm, patient, and professional. Previous admin or reception experience is helpful, but not essential. “Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our family. Family Integrity Respect Exceptional Sustainable Apply now! If you’re ready to start your journey and make a difference, then don’t delay and apply today! Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .