Overview Turn customer data into stories that shape strategy A role where your insights influence big decisions, not just dashboards Join one of the UK’s fastest-growing retailers and see your work drive real change Join Screwfix as a Customer Data Analyst and help us understand our customers like never before. Love turning numbers into stories? You’re in the right place. In this role, you’ll be the data detective - digging into customer behaviour and commercial performance to uncover insights that actually make a difference. Whether it’s shaping trading updates or sparking ideas for future campaigns, your analysis will help steer decisions across marketing, commercial, and CRM teams - always ensuring we keep the customer at the heart of everything we do! Key responsibilities Analyse customer behaviour, sales trends and performance to surface opportunities Build engaging dashboards and reports in Power BI that bring data to life for stakeholders Present insights and recommendations that drive decision making across the business Support weekly trade reviews, showing how we performed, what’s coming up and where we can do things differently Manage a variety of stakeholder requests, while helping the team shift towards more proactive, forward-looking analytics Required Skills & Experience What we’re looking for Experience in customer or commercial analytics, ideally in retail or e-commerce Confidence with data visualisation tools A natural storyteller able to turn complex data into clear, engaging insights and recommendations Strong problem-solving and critical thinking skills Someone curious, proactive and comfortable working with a wide range of stakeholders What’s in it for you? Financial wellbeing Up to 14% employer pension contributions Life cover up to 4x your salary Wagestream access so you can track earnings and save on your terms Opportunities to grow Ongoing training and development to support your career Clear progression across Screwfix and the wider Kingfisher Group Support networks to help you thrive and achieve your goals Health & wellness 24/7 GP services for you and your family Discounted gym memberships Access to wellbeing resources, including PepTalk Everyday perks Hybrid working – 3 days in the office and 2 days working from home 28 days holiday, increasing with each years’ service (up to a maximum of 33 days) 20% discount at Screwfix and B&Q Cycle-to-work scheme and savings on bikes Exclusive offers and discounts via our Hapi app At Screwfix, we’re not just looking for analysts who crunch the numbers. We want people who can bring data to life, challenge our thinking and influence decisions at every level. If you’re ready to make an impact, we’d love to hear from you. Apply now and help us put the customer at the heart of every decision! We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application. NO AGENCIES PLEASE