The Role – Restaurant Manager Based onsite at our Bishops Avenue residence, we are seeking a Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability. Working Pattern: 5 days out of 7 | 10:00am - 8:00pm | 50 hours per week This position is eligible for a performance-based bonus in addition to base compensation. Bonus amounts and payout timing are determined by individual performance, achievement of team and company goals, and overall business results. Bonus eligibility and structure may vary by year and are subject to the terms of the company’s bonus program in effect at the time of payout. Key Responsibilities Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution Anticipate client and guest needs, resolving issues discreetly and proactively Gather client and guest feedback to continuously enhance the overall experience Conducting site show rounds for prospective clients, families, and partners Conducting menu tastings and working closely with clients to tailor events to their expectations Identifying and developing marketing and promotional opportunities to enhance event uptake and brand awareness Maintain consistently high service standards aligned with brand and hospitality expectations Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events Oversee event setup, service flow, and breakdown to ensure flawless execution Collaborate with culinary, sales, and event teams to deliver cohesive and timely service Ensure menus, service styles, and event details align with client expectations and brand standards What can you bring? Passion for service excellence and people Proven experience as an Event Manager or in a senior hospitality/events role Strong project management skills with the ability to manage multiple events simultaneously Knowledge of KPIs and marketing techniques relevant to event and hospitality management Outstanding communication, presentation, and negotiation skills A strong customer service ethos with a genuine passion for creating memorable experiences A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential) The ideal candidate is a hands-on hospitality leader who inspires service teams, anticipates guest needs, and consistently delivers elevated dining and event experience. If you are passionate about hospitality, thrive on delivering exceptional events, and want to make a meaningful impact in a luxury setting, we would love to hear from you.