We are Lyons Holidays Park
s, family owned for nearly 100 years! We welcome over 9,000 families to North & West Wales and Cumbria each year across our Twenty holiday parks, luxury hotels and restaurants. Our guests are at the heart of everything we do, we operate within an ethical culture of respect, diversity and social responsibility.
We have an exciting opportunity for an experienced Sales Administrator to join our team at Lyons Winkups Holiday Park, Towyn. As a holiday business, our teams are required to work weekends and school holidays. If you want to be part of a successful team who are multi skilled, quality obsessed and have excellent customer service skills, read on!
Business
1. You will be required to act as the first point of contact within the company, dealing with customer holiday home enquiries
2. Be knowledgeable about the park, and our company processes
3. Upload and process customer enquiries accurately
4. Maintaining a high level of record keeping and ensuring clear audit trails for all correspondences
5. Frequently communicate with customers, providing updates on the status of their enquiry
6. Support the Sales Manager in improving the focus towards a centre of excellence for all customers
7. Liaise with the maintenance team to complete repairs etc.
8. Complete other duties as required
The Person
9. Strong background as an administrator in a holiday park setting preferred
10. Experience of dealing with inbound holiday enquires and sales
11. Good working knowledge of Excel and other Software
12. Ability to work under pressure and within time constraints is essential
13. Excellent communication and listening skills
14. Ability to professionally respond to customers
15. Ambitious individual with the desire to progress within the company
16. IT literate, Microsoft 365, Excel and Sales Software
Benefits:
17. Employee discount
18. On-site parking
19. Commission scheme