IT Service Assurance Specialist - Identity & Access Management(16717)
Description
We are easyJet – a FTSE-100 listed, £multi-billion low cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet?
Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Team
Join easyJet’s IT Services and Airline Operations (ITSO) organisation, responsible for delivering trustworthy, scalable, and efficient IT infrastructure services to support easyJet’s growth and ambitions. Our Platforms form the backbone of our technology capabilities, including Observability, Hosting, Connectivity, Identity and Access, and IT Common Tools.
The Role:
As a IT Service Assurance Specialist within the Identity and Access Management team, you’ll oversee the execution of standardised IT service management processes, tools, and frameworks. You’ll work closely with Supplier teams to ensure consistency and quality of service integration practices across platforms and products.
Job Accountabilities
- Manage and resolve IT incidents, including major incident management (on-call required)
- Prevent recurring issues through effective problem management
- Ensure service continuity, design, and transition
- Streamline change and capacity management processes
- Maintain service catalogue and knowledge management for accessibility and compliance
- Manage configuration items and ensure asset, patch compliance, and disaster recovery planning
- Align service integration strategies with platform objectives
- Monitor and enhance value delivered by platform processes
- Collaborate with Service Integration Lead and Community of Practice to drive process improvements
Business Area
Information Technology (IT)
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Information Technology (IT)
Schedule
Full-time
Unposting Date
Ongoing