Overview
We’re looking for a passionate leader to join us at our Bognor Regis Resort as part of our Facilities Department. As our Helpdesk & Compliance Manager you will lead a team who co-ordinate all maintenance and repair jobs for the resort. The Facilities Helpdesk is made up of a small team of operators and a Manager who work closely with the Facilities Head of Department, wider Facilities team, Resort Duty Managers and other department leaders to ensure technical jobs are prioritised and completed in a timely manner. You will be working in a fast-paced, high-energy environment using our in-house systems for planned preventative maintenance and reactive jobs for the Facilities Team across all areas.
You will ensure the resort is compliant and manage day-to-day compliance across the resort and comply with Health & Safety regulations in line with Butlin’s policies and legislation. You will liaise with all contractors to the resort, conduct meetings and briefings, and follow through action plans. You will have a keen eye for detail and the ability to drive consistent standards while being guest obsessed and operating efficiently in everything you do. You will lead the Facilities Helpdesk team in coordinating all technical and housekeeping jobs for the resort and will show a passion for caring for the team through effective recruitment, training and personal development.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team’s fulfilment at work, ensuring regular 1:1s and PDP discussions to support their development and career with Butlin’s. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. Our resort is open all year round; therefore typical working hours cover 40 hours per week, 5 days over 7, with shifts available between 8am – 10pm.
About You
We are looking for a passionate leader with experience in a maintenance, construction or facilities detail-led environment with the ability to prioritise and plan effectively. You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.
You should have excellent self-motivation with a proactive approach and an excellent problem-solving attitude with the ability to work well on your own initiative as well as part of a team. While your skills and experience are important, your approach, mindset and attitude are of equal interest to us. You should be passionate about leading and developing a team and supporting people through regular 1:1s and coaching. Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this wherever possible.
About Butlin’s
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload. For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture. We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. If you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other, this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
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