Customer Services Your new company Hays are currently recruiting a Customer Service Administrator to join a busy and customer-focused team on a temporary basis for a minimum of 8 weeks. This role involves high-volume phone-based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast-paced environment. Your new role Key Responsibilities Handling inbound customer calls and emails professionally and efficiently Responding to customer queries regarding claims and processes Accurately processing claims and updating internal systems Gathering and verifying information to support claims assessment Maintaining clear and accurate records in line with procedures Managing workloads effectively while meeting deadlines and service levels Providing a high standard of customer care at all times What you'll need to succeed Previous experience in a customer service, call-handling, or administrative role Confident and professional telephone manner Strong attention to detail and accuracy, particularly when processing information Comfortable working to set processes and guidelines Good organisational skills and the ability to manage multiple tasks Reliable, adaptable, and available for a minimum 8-week temporary assignment What you'll get in return Temporary role with a minimum commitment of 8 weeks Valuable experience within a structured and supportive team Immediate start available What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. 4787823