Posted: 17 June
The role
PURPOSE & IMPACT ON ORGANIZATION:
Drives store profitability by:
Meeting or exceeding store sales and profit targetsManaging all resources within the store to provide customers with a leading shopping experienceDriving the proper execution of established policies, procedures, initiatives and directivesKEY RESPONSIBILITIES:
Take full ownership of the store and its commercial successAnalyze relevant data to probe and challenge the status quoAddress identified improvement areas, involving the District Manager or other Retail Back Office partners as neededDrive continuous improvements in the store’s sales, productivity and profitabilityEnsure the legal and financial integrity of the storeLead service by example, maximizing the amount of time spent selling and leading team members on the sales floorEnsure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourselfSchedule staff so as to properly serve customers, drive sales and execute tasksBe a Brand Ambassador, consistently exhibiting the Brand Attitude and ValuesEnsure proper in-store Brand execution according to established standards and directivesEnsure all store team members are trained on Foundational and Seasonal Brand and product knowledgeManage all store operations in a systematic and efficient manner, as per established policies and proceduresEnsure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the storeEnsures all HR policies and procedures are adhered toEnsure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basisEnsure cash register transactions are processed quickly and accuratelyLead and implement all applicable loss prevention policies and proceduresMaintain a safe and productive shopping and working environmentManage the recruitment and training of store team membersEnsure all HR policies and procedures are adhered toCreate a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performanceWork with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career LadderShare best practices to drive the collective performance of all district storesComplete all applicable training programs and effectively apply the learning on the jobSeek coaching and learning opportunities to continually improve your performanceActively seek to improve and further the customer interaction with the brand using the Net Promoter ScoreAUTHORITIES:
On local/market discretionKEY RELATIONSHIPS:
District ManagerStore TeamCustomersVendors and Support Functions (e.g. HR, Visual Merchandising, Facility Services, etc.)Local Administration (e.g. mall management)KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
Store Manager Competencies(Additions based on market needs)
MINIMUM QUALIFICATIONS:
Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibilityIntermediate numeracy and literacy and advanced verbal communication skills(Additions based on market needs)
