Red Recruitment is recruiting Customer Service Team Manager in Cardiff to join an award-winning specialist insurance company, focused on travel, who are looking for an experienced and passionate Team Manager to join their team.
As a Customer Service Team Manager you will be leading and managing a team of Customer Service Agents to ensure the consistent delivery of a high-quality customer experience. This role plays a key part in maintaining service standards, supporting team development, and contributing to the overall success of the Customer Service function.
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Benefits and Package for a Customer Service Team Manager:
Salary: up to £40,000 per annum (annual bonus)
Hours: Full-time
Location: Cardiff City Centre
Contract Type: Permanent
Start date: July
32 days holiday (inc. bank holidays)
Holiday Buy Scheme
Health Cash Plan
Perkbox
Tech Scheme
Cycle to Work Scheme
Life Assurance
Employee Assistance Programme
Bonus scheme
Commission pay
Performance bonus
Quarterly bonus
Casual dress
Company events
Company pension
Employee discount
Health & well being programme
Referral programme
Sick pay
Store discount
Key Responsibilities of a Customer Service Team Manager:
Lead, support, and manage a team of Customer Service Agents, fostering a positive and performance-focused environment. Ensure that all team members consistently uphold service standards and values in every customer interaction.
Maintain and contin...