The Role
We are looking for Commercial New Business Account Handlers to support Howden’s plans for business growth and expansion within our Bristol office. The Bristol based team focuses on exceeding the expectations of our clients and is capable of supporting their insurance needs across the range of commercial general insurance classes, targeted in the Care Sector, including Social Care, Primary Care and Medical Malpractice clients.
The role offers the successful candidates the opportunity for a career within the insurance and financial services profession with one of the most respected names in insurance broking. The New Business Account Handler will provide technical and qualitative service in order to win new clients and provide wider support to Howden Bristol clients. Ensuring that responsibilities are completed in accordance with Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.
What you’ll do
* Develop strong relationships with prospects in order to develop and win new clients
* Ensure transactions are conducted with full transparency & accuracy
* Deal with incoming mail from prospects, clients, insurers and third parties
* Operate with all prospects/clients (both internal and external) fairly and ethically
* Support management and team, if and when directed, with renewal, mid‑term adjustment or any other activity as required
* Develop strong relationships with insurance markets and other service providers
* Maintain any ongoing delegated authority contracts appropriately and cost effectively
* Create the most appropriate insurance programme for the prospect’s/client’s demands and needs
* Process quotes, indications and endorsements
* Maintain up‑to‑date records on Company systems
* Ensure compliance with all applicable Company and/or Group policies and procedures
* Ensure correct authorisation is obtained and processes followed when required by Company and/or Group policies and procedures
* Ensure compliance with legal and regulatory requirements
* Maintain up‑to‑date performance, HR and T&C records in line with Company requirements
* Maintain accurate records and manage correspondence appropriately
* Ensure compliance with Anti‑Bribery and Corruption policy and procedures
Qualifications and experience
* Commercial Insurance – sound knowledge and broking experience (underwriting experience will be considered), ideally some experience with Care Sector business
* Product and client handling experience from a commercial insurance background (MD/BI, Liabilities, Medical Malpractice, PI)
* Knowledge and placement of ancillary commercial products
* Confident, with strong communication skills (both verbal and written)
* Professional and personable – client‑focused
* Drive and enthusiasm – motivated to achieve targets
* Good negotiating skills; able to influence and persuade others
* Organised, able to plan and be methodical – proactive when necessary
* IT literacy with a working knowledge of Word and Excel required
* Strong attention to detail and resilience, producing accurate work under pressure
* Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired
Benefits
A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, fundraising for charity, or creating new insurance products that address society’s greatest challenges. We support work‑life balance and overall well‑being.
Diversity and Inclusion
We treat colleagues, candidates, clients and business partners with equality, fairness and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
Our sustainability promise
We’re on a life‑long journey to become an ever‑more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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