K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the United Kingdom, who is actively hiring candidates to expand their teams.
Job Role: Director of Operations
Location: Romford, England, United Kingdom
Employment Type: Permanent Role
Description:
Role and Responsibilities
Client Engagement and Relationship
* Develop meaningful strategic approaches for all existing and new clients.
* Utilize strategic agility to identify and solve problems for specific client business or brand issues.
* Maintain and develop key client relationships.
* Implement strategic branding and practice-specific resources into team.
* Identify, execute and convert client business opportunities.
* Perform project based on client requirements and gain client confidence.
* Educate clients and influence to sell strategic and creative solutions.
* Conduct negotiations in mutual best interest of clients.
* Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT)
* Initiate and execute client revenue producing engagements and attain targets.
* Assist project managers to direct complex large scale client engagements.
* Direct client strategic planning engagements.
Delivery Management
* Responsible direct line of sight to the end to end delivery requirements for the client – includes delivery of onshore and offshore operations
* Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc.
* People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
* Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan
* Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the Insurance business
* Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
Revenue and Profit Management
* Develop win-win solutions for clients and grow the size of the relationship with the concerned client
* Identify new emerging needs of our clients and solution new product and services for the client area
* Monitor and manage account profitability above margin targets.
* Plan and implement on the cost optimization programme to deliver on the cost agenda
* Develop and attain accurate quarterly and annual revenue forecasts for every account.
* Present weekly/monthly/quarterly/annual performance report.
Note: Applicants for employment in the United Kingdom should possess work authorization which does not require sponsorship by the employer for a visa.