Job Type: Full Time (35 hrs per week, Mon - Fri), Permanent Contract
Location: Hybrid Working (3 days in Head Office Wembley Park HA9, 2 days WFH)
Reports to: Team Manager, Sales Administration; dotted line responsibility to Team Leader – Sales Administration.
Casio Electronics Co. Limited, a leading multinational electronics company known for innovative design and trusted technology across consumer and B2B markets. Our product range spans watches, calculators, musical instruments and medical devices with a shared vision to inspire users across generations.
We're looking for a Sales Administrator to support our Sales & E-Commerce teams by delivering quality administrative support and a consistently professional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys communicating with a wide range of stakeholders and is confident juggling multiple priorities across phone and email channels.
Industry experience is flexible – what matters most is your ability to stay organised, adapt quickly and communicate clearly while supporting customers and internal teams.
Joining Casio means stepping into an environment where you can team up with passionate and talented individuals who share our vision. Our employees are at the heart of everything we do, and we are excited to share that Casio UK has recently been recognised as a Great Place To Work. This achievement is something we take great pride in, and we are committed to continuously improving our workplace culture.
Key Responsibilities & Duties:
This role has a strong operational and administrative focus, with end-to-end responsibility for order, stock and delivery administration across both B2B and B2C channels. You will work with detailed data, manage multiple processes at pace, and coordinate closely with internal teams to ensure accuracy, compliance and a consistently high standard of service.
Sales & Account Administration
* Manage customer accounts, ensuring accurate order processing, pricing and confirmations.
* Maintain and update order books, monitoring stock allocations, reservations and ad-hoc movements.
* Coordinate bookings and deliveries, working closely with logistics and planning teams to meet customer deadlines.
* Review and resolve order, pricing or stock discrepancies, escalating issues where appropriate.
* Support new account onboarding, ensuring systems and records are accurately set up.
* Maintain accurate customer records, supplier guides and account procedures.
Customer & Stakeholder Support
* Handle a high volume of customer and stakeholder enquiries via phone and email, ensuring timely and professional responses.
* Manage customer queries and support tickets through Zendesk and other digital channels
* Liaise with internal teams including Sales Account Managers, Planning, Credit Control, Logistics and Customer Services.
* Investigate and resolve delivery or order issues, keeping customers informed throughout.
* Maintain clear, courteous and consistent communication.
E-Commerce & Operational Support
* Process online orders accurately and efficiently.
* Monitor and update online stock availability and allocations.
* Support product launches and new releases in collaboration with internal teams.
* Identify recurring issues and contribute to process improvements
As with all roles at Casio, duties may evolve to support team priorities and ensure smooth departmental operations.
Requirements
Skills & Attributes
* Strong organisational and administrative skills with excellent attention to detail
* Confident written and verbal communicator, comfortable engaging with multiple stakeholders
* Ability to prioritise, multitask and adapt in a busy, changing environment
* Calm, professional and resilient when handling queries or resolving issues
* Proactive problem-solver with a flexible, can-do approach
* Collaborative team player who enjoys supporting others
Experience & Knowledge
* Previous experience in Sales Administration, Customer Service, Operations or a similar support role
* Comfortable working with phones, emails and multiple systems
* Experience using CRM systems (Zendesk desirable but not essential — full training provided)
* Intermediate Microsoft Excel and Word skills
Benefits
* 25 days annual leave plus Bank Holidays
* Paid Birthday Day Off
* Competitive Salary
* Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
* Death In Service (4x salary)
* Excellent non-contributory Pension Scheme, up to 14%**
* Employee Discount, up to 50%**
* Anytime access to personal development and training courses via LinkedIn Learning
* Anytime access to retail discounts at 200+ retails (Reward Gateway)
* Casio Sponsorship Scheme for employee charity fundraising
* Head Office team social events and activities including giveaways and reward & recognition incentives
* Join a company that's recently been certified as a 'Great Place to Work'