We're looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Responsibilities
* Ensure agreed Franke UK Technical Standards and Processes are adhered to
* On call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
* Highlight technical skills gap
* Highlight customer skills gap
* Managing stock levelsManaging customer relations at a site level
* Keeping up to date with all company admin and courses
* Highlight issues where Account Support is required due to ongoing customer issues
Qualifications
* Ability to demonstrate an understanding and experience in remit of the Field Engineers role
* Minimum 2 years experience working in the coffee machine or vending industry
* Competent using phones and laptop
* Excellent communication skills
* Personal integrity
* Analysing and prioritising
* Understand when to inform and when to escape issues
* Any other ad hoc duties and responsibilities that arise on a day to day basis over a period of time that falls in the remit of the role
Benefits
* Opportunity to work in a collaborative and innovative environment.
* Professional growth and development opportunities.
* Competitive salary and benefits package.
* Be part of a company committed to excellence and innovation.
* 25 days of holidays
* Private Healthcare for you, with the option to add partner and children
* Life Insurance
* Income Protection
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