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Council Tax Officer (Scale 6), London Borough of Enfield
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Client:
CRA GROUP RECRUITMENT AND PAYROLL LTD
Location:
London Borough of Enfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d94a97ca2399
Job Views:
4
Posted:
23.05.2025
Expiry Date:
07.07.2025
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Job Description:
Job Description
2-3 months contract with a Local Authority Job Summary:
• The Assessment Officer plays a key role in delivering high-quality, professional, and comprehensive collection and financial assessment services within the Assessment Hub.
• The role supports the efficient operation of income-related benefits assessments, collection tasks, and customer support functions.
• Working flexibly across teams, the post-holder is expected to operate with limited supervision, follow standard operating procedures, and contribute to continuous service improvement and automation.
• A strong customer focus, commitment to best practice, and adaptability are essential to delivering a consistent and efficient service that complies with both national and local policies and legislation.
Key Duties/Accountabilities (Sample): • Deliver accurate and timely financial assessments and collection activities, including the determination of income-related benefits, reductions, and complex collection cases.
• Provide professional and clear advice to customers via written and verbal communication, maintaining high standards of customer care.
• Maintain detailed, accurate records of customer contact and actions taken, ensuring full audit trails and data integrity.
• Contribute to service improvement by supporting automation initiatives and streamlined working practices.
• Work collaboratively within the Assessment Hub, assisting in training, induction, and support of colleagues and new staff.
• Engage with vulnerable customers sensitively and appropriately, offering support and guidance in line with council policy.
• Keep up to date with relevant policies, procedures, and legislation to ensure accurate and lawful service delivery.
• Attend team meetings and actively contribute ideas for process and policy improvements.
Skills/Experience: • Proven track record in financial assessment and/or collection services.
• Experience processing income-related claims, changes in circumstances, and managing related customer enquiries.
• Strong IT and technical skills, including the use of relevant software systems.
• Excellent written and verbal communication skills, with the ability to explain complex matters clearly.
• Adaptability and willingness to work as part of a pooled resource within the Assessment Hub.
• Commitment to professional development and continuous learning.
• Experience in a local authority collection or assessment environment.
• Relevant professional or administrative qualification in financial assessment, collection, or welfare services.
Additional Information: • The closing date: 30/05/2025 @18:00.
• Hybrid working - 20% office based 80% home working.
Requirements
• Proven track record in financial assessment and/or collection services. • Experience processing income-related claims, changes in circumstances, and managing related customer enquiries. • Strong IT and technical skills, including the use of relevant software systems. • Excellent written and verbal communication skills, with the ability to explain complex matters clearly. • Adaptability and willingness to work as part of a pooled resource within the Assessment Hub. • Commitment to professional development and continuous learning. • Experience in a local authority collection or assessment environment. • Relevant professional or administrative qualification in financial assessment, collection, or welfare services.
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